5777app Privacy Policy: How We Handle Your Information
5777app collects only what is needed to run your account, process your wallet transactions through Rocket and Upay, and keep your session records accurate. Access to this platform and its services depends on your local law and eligible regions — this policy explains exactly what we collect, why we keep it, and what you can do about it.
Account data handled with care
Rocket and Upay transaction records
Your right to review and correct
No data sold to third parties
POLICY POSTURE
What Data We Collect and Why
When you open an account with us, we record the details you submit during registration — your contact information, preferred payment method and device identifiers. When you fund your account via Rocket or Upay, the transaction reference, amount and timestamp are logged against your account wallet. We do not store full mobile-banking credentials on our servers; those remain within your chosen payment provider's own system. We also collect session data — pages visited, game categories opened, and deposit flow steps completed — so we can identify errors in your account journey and resolve them faster. Cookies and similar browser markers help us remember your login state across sessions on the same device. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with payment processors or platform vendors, those parties are bound by data-handling agreements that restrict further use. If you are accessing the platform from Bangladesh, note that availability and the scope of data rights that apply to you depend on local law and the eligible regions in which we operate. If any part of this collection practice changes, we will post an updated version of this policy on this page before the change takes effect.
Rocket transaction reference
Upay wallet record
Account registration detail
Device session marker
Login state cookie
POLICY SCOPE EXPLAINED
Where This Policy Applies and What It Covers
This policy covers the data 5777app collects and processes directly. It does not extend to services, websites or payment providers that sit outside our platform — when you leave our pages to complete a Rocket or Upay transfer, that provider's own privacy terms govern what happens there. The four areas below set out the boundary clearly so you know where our obligations begin and end.
Account Access
Any information you enter during login, registration or account-detail updates falls within this policy. That includes your contact details, account preferences and any identity information you submit to verify your wallet. We hold this data for as long as your account remains active.
Transaction Records
Deposit and withdrawal records linked to your account — including Rocket and Upay references — are covered by this policy. We retain those records to resolve disputes and to produce your account history on request. The payment provider's own policy governs data held on their side of the transaction.
Site Content Interaction
Pages you visit, game categories you open, and navigation steps you complete within the platform are logged as session data. This data helps us fix broken flows and improve the account-to-wallet path. It is not sold or used for advertising outside the platform.
Third-Party Services
External links, payment gateways and game content studios operate under their own privacy terms. We are not responsible for data those parties collect independently. Check the relevant third-party policy before sharing personal information with them directly.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
Your account is the primary place to review and manage the information we hold about you. Log in and open the account settings area to see the contact details, wallet identifiers and notification preferences currently on file. If any detail is wrong — a misspelled name, an outdated mobile number linked to your Rocket wallet — you can update it directly from the settings screen or submit a correction request through our support route. Transaction records are visible in the transaction history tab of your account. If you believe a record is inaccurate, raise it with our support team and we will investigate against the payment reference. You may also ask us what data we hold about you, request that we delete data where no legal retention obligation applies, or ask us to restrict processing while a dispute is open. These rights are subject to the applicable laws in Bangladesh and the eligible regions we serve — we cannot override a legal requirement to retain specific records. The steps below summarise the four main actions available to you.
Review Your Records
Open the transaction history tab in your account to see every deposit and withdrawal reference, including Rocket and Upay entries. The account settings screen shows the personal details currently stored against your profile.
Correct Account Details
Edit contact information directly in account settings. For wallet-linked details tied to Rocket or Upay, submit a correction request through the support route so we can verify the change against your payment record before updating.
Raise a Data Query
If you want to know exactly what data we hold, send a written query through our published support channel. We will confirm the categories of data on file and the purposes for which we use them, within a reasonable time.
Request Data Removal
Where no legal or contractual retention obligation applies, you can ask us to delete specific data. Open a support request, describe what you want removed, and we will confirm whether the request can be fulfilled under the applicable rules.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how we handle your data, want to exercise a right described in this policy, or need to report a concern, use the contact routes published on the 5777app platform. We do not publish unofficial channels — only the routes visible in the account area and the site footer are monitored for privacy-related requests.
Account Support Chat
Open the support chat from the account menu to raise a privacy question or data-correction request. Keep your account reference ready so the support team can locate your records quickly.
Published Contact Form
The contact form in the site footer accepts written privacy queries. Describe the specific data issue — for example, a Rocket transaction record you believe is incorrect — and include your registered mobile number.
Account Settings Self-Service
Many updates — contact details, notification preferences, wallet-linked mobile numbers — can be handled directly in account settings without contacting support. Check there first before submitting a request.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
We apply technical and procedural controls to keep the data in your account secure. Cookies used on the platform serve functional purposes — maintaining your login state and remembering account preferences — not advertising profiling. Retention periods are set by the type of data: active account data is held while your account is open; transaction records are kept for as long as required by financial and dispute-resolution obligations. You can clear site cookies through your mobile or desktop browser settings at any time, though doing so will end your current session. For account security questions or to request a change to how your data is being processed, use the support routes published in the account area.
Cookie Use
Cookies on the platform are functional: they keep your session active across pages and remember your account preferences. We do not use cookies to build advertising profiles. Clear them via your browser settings if you prefer not to have session data stored on your device.
Data Retention
Account registration data is held while your account remains open. Transaction records — including Rocket and Upay references — are retained for as long as financial and dispute-resolution obligations require. We do not keep data longer than necessary for those stated purposes.
Account Security Controls
Access to your account data is protected by the login credentials you set. If you suspect unauthorised access, update your password immediately from the account settings screen and contact support using the published chat route to flag the issue.
Policy Change Notice
When we update this privacy policy, we post the revised version on this page before the change takes effect. Check this page periodically if you want to stay current. Continued use of the account after a posted update means you have read the revised terms.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we see most often about how 5777app handles personal data, wallet records and information. If your question is not answered here, use the support chat in your account to get a direct response.
What personal data does 5777app collect when I open an account?
We collect the contact details and mobile wallet identifiers you submit during registration, plus session data from your use of the platform. Payment references from Rocket or Upay are logged against your account wallet. We do not collect more than what is needed to operate your account and process your transactions.
Can I see all the data you hold about my account?
Yes. Your transaction history and account details are visible after you log in. For a broader record of what personal data we hold, submit a written request through the published support contact form. We will confirm the categories of data on file within a reasonable time, subject to applicable local law.
How do I correct wrong information in my account?
For contact details and notification preferences, go to account settings and edit them directly. For wallet-linked details — such as a mobile number tied to your Rocket account — submit a correction request through the support chat so we can verify the change against your payment record before updating.
Does 5777app share my data with third parties?
We share data only with payment processors like Rocket and Upay to handle your transactions, and with platform vendors who operate under data-handling agreements restricting further use. We do not sell your data to advertisers. Third-party payment providers are governed by their own privacy policies for data they hold on their side.
How long do you keep my transaction records?
Transaction records — including Rocket and Upay deposit and withdrawal references — are kept for as long as financial and dispute-resolution obligations require. Active account data is held while your account is open. We do not retain data beyond what those purposes require.
What should I do if I think my account data has been accessed without my permission?
Update your password immediately from the account settings screen. Then open the support chat in your account and describe the issue, including your registered mobile number. Our team will review the access log against your account and advise on next steps. Do not share your login credentials through any unofficial channel.
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