Mobile / Sports
5777app sets out these terms so you know exactly what governs your account, your transactions, and your access to the platform — before you deposit a single taka or open a game. Access and eligibility depend on your local law and the regions where this service is available.
These terms form the agreement between you and 5777app the moment you create an account and use the platform. They cover everything from how your wallet is funded — through Rocket or Upay — to how your session data is stored and how disputes are handled. Every action you take on the platform, from logging in on mobile to reviewing your transaction history, falls within this agreement. We write these terms in plain language because we want you to understand them, not just accept them. If a section is unclear, our support team can walk you through it. Where local law in Bangladesh or your eligible region places additional obligations on either party, those legal requirements sit alongside these terms and are not displaced by them. You are responsible for keeping your account credentials secure. We are responsible for maintaining the platform, processing your Rocket and Upay transactions accurately, and giving you access to your account records. Neither party can transfer these core obligations to a third party without the other's knowledge. These terms apply to the current version of the platform; when we update them, we will notify you through your registered account before the changes take effect.
Understanding the boundary of this agreement helps you know where to look when a question comes up. These terms govern your direct relationship with 5777app — your account, your wallet movements, and the content you access through the platform.
Your login, account settings, wallet balance, and transaction history are all governed by these terms. Any action taken through your account — including deposits via Rocket or Upay — falls within this agreement.
Deposits, withdrawals, and balance adjustments processed through the platform are covered here. The terms set out how records are kept, how errors are reported, and how corrections are requested.
Game content supplied by studios available on the platform — including titles from Habanero, JDB, Spadegaming, PlayStar, PG Soft, and Bigtime Gaming — is covered at the platform level. Specific game rules are set by each studio and displayed within the game itself.
Payment processors, mobile wallet providers like Rocket and Upay, and external networks operate under their own terms. 5777app is not responsible for the policies of those third-party services, though we work within their published frameworks.
These terms are not just obligations — they also give you concrete actions you can take. You have the right to review your full transaction history from inside your account dashboard at any time. If a record looks incorrect, you can raise a correction request through the support channel and we will investigate within the timeframe shown in your account area. You can update your account details — including your registered mobile number linked to Rocket or Upay — by following the verification steps shown in your account settings. If you want to understand how a specific term applies to your situation, you can submit a written question to our support team and receive a written response. You also have the right to request that your account be reviewed for accuracy before any major transaction is processed.
Open your account dashboard and navigate to the transaction history section. Every deposit and withdrawal processed through Rocket or Upay is logged there with a timestamp and reference number.
Go to account settings and follow the verification steps shown to update your registered details. Changes to payment-linked information require identity confirmation as displayed in the form.
Submit your question through the support route in your account. We respond in writing so you have a record of the answer alongside your account history.
If you believe a term has been applied incorrectly to your account, contact support with your account reference and the specific transaction or action in question. We will review and respond through your registered contact.
If any part of these terms raises a question or you need to act on a right described above, use the contact routes available inside your account. We do not publish channels we cannot staff, so the routes below are the ones where your message will actually reach us.
Open the support section inside your logged-in account to start a chat. This is the fastest route for questions about a specific transaction or account record.
Send a written query to the support email address shown in your account's help section. Use this route when you need a written record of the response for your own files.
The help centre linked from your account dashboard covers common terms questions with step-by-step answers. Check there first — many policy questions are answered without needing to contact us directly.
We handle your account data and policy commitments in a way you can verify through your own account records. Here is how each area works in practice.
Your account data — including transaction records tied to Rocket and Upay payments — is stored for the period required by applicable law in your eligible region. You can request a summary of your stored data through the support channel in your account.
We use session cookies to keep you logged in and to remember your account preferences across visits on mobile and desktop. You can manage cookie settings through your browser. Disabling session cookies will affect your ability to stay logged in.
Your account is protected by the login credentials you set. We do not store your Rocket or Upay PIN — those remain with the respective payment provider. If you suspect unauthorised access, use the account security section to change your credentials immediately.
When these terms change, we notify you through your registered account before the new version takes effect. Continuing to use the platform after that date means you accept the updated terms. You can always find the current version on this page.
These are the questions we hear most often about how the terms work in practice. If your question is not here, the support chat inside your account is the right next step.
Access and eligibility depend on your local law and the region where you are located. If the platform is available in your eligible region, these terms govern your account from the moment you register. Check the eligibility information shown during account creation for the conditions that apply to you.
Your account data, including transaction records from Rocket and Upay payments, is retained for the period required by applicable law. You can request details about what is stored and for how long by contacting support through your account. We do not delete records that are required for legal or financial compliance.
Yes. Open your transaction history in the account dashboard, identify the entry in question, and raise a dispute through the support channel. Include the transaction reference number shown in the record. We will investigate and respond in writing through your registered contact details.
Go to account settings and follow the verification steps shown for updating payment-linked details. This process requires identity confirmation as displayed in the form. The steps are shown in full inside your account — we do not publish them here because they may change when the platform updates.
Yes. When we update these terms, we send a notification to your registered account before the changes take effect. The updated version is also published on this page. If you continue using the platform after the effective date, that confirms you have accepted the revised terms.
Contact support through the chat or email route inside your logged-in account. Include your account reference and describe the specific transaction or action you believe was handled incorrectly. We will review the case and respond in writing so you have a record of the outcome.